Shipping policy

All NAI & CO. orders are prepared with care before they leave us.

Processing time:
Please allow approximately 3–5 business days for your order to be prepared before shipping. Handmade, personalized, limited-release, or high-volume orders may require additional processing time.

Shipping time:
Delivery times vary depending on the shipping method selected at checkout and the destination. Estimated delivery dates are provided by the carrier and are not guaranteed.

Tracking:
Once your order ships, you will receive a confirmation email with tracking information when available.

Shipping delays:
NAI & CO. is not responsible for carrier delays, weather-related delays, or other circumstances outside our control once a package has been transferred to the shipping carrier.

Incorrect addresses:
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at hello@naiandco.com. We cannot guarantee changes can be made after an order has entered processing.

Lost or damaged packages:
If your package arrives damaged or appears to be lost in transit, please contact us at hello@naiandco.com with your order number and any relevant photos or tracking information so we can help review the situation.

Questions?
Email hello@naiandco.com and we’ll be happy to help.